General terms and conditions of online sales

These conditions are valid exclusively between the company Pagnoni Srl, with registered office in Via E. Alessandrini, 30 - 61020 Montecalvo in Foglia (PU), REA PU-146898, VAT number 02714930415, hereinafter referred to as "PAGNONI" and any person which purchases online at, hereinafter referred to as "CLIENT". These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force.

These conditions govern the purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. n. 206/2005, amended by Legislative Decree no. n. 21/2014 and by the Legislative Decree. 70/2003 on electronic commerce.

1 - Object of the contract

With the present general conditions of sale, PAGNONI sells and the CLIENT purchases at a distance the goods indicated and offered for sale on the website The contract is concluded exclusively through the Internet, through the access of the CLIENT at and the creation of a purchase order according to the procedure provided by the site itself.

The CLIENT undertakes to examine, before proceeding with the confirmation of their order, these general conditions of sale, in particular the pre-contractual information provided by PAGNONI and to accept them by placing a flag in the indicated box.

In the e-mail confirming the order, the CLIENT will also receive a link to download and store a copy of these general conditions of sale, as provided for by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

2 - Pre-contractual information for the consumer

Before the conclusion of the purchase contract, the CLIENT takes note of the characteristics of the goods that are illustrated in the individual product data sheets at the time of the choice by the CLIENT.

Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CLIENT is informed about:

- total price of goods including taxes, with details of shipping costs and any other costs;

- terms of payment;

- the purely indicative term within which PAGNONI undertakes to deliver the goods; this deadline must be communicated subsequently by order confirmation sent to the CLIENT by e-mail;

- existence of the legal guarantee of conformity for the purchased goods; 

- after-sales assistance conditions and commercial guarantees provided by PAGNONI.

The CLIENT can at any time and in any case before the conclusion of the contract, take note of the information related to PAGNONI, the geographical address, telephone and fax number, e-mail address, information that is reported, also below:

Pagnoni Srl

registered office Via E. Alessandrini, 30 – 61020 – Montecalvo in Foglia (PU)

tel. +39 0722/580254 – Fax +39 0722/580604

3 - Conclusion and effectiveness of the contract

The sales contract is considered concluded with the sending by PAGNONI to the CUSTOMER of an e-mail confirming the order. The e-mail contains the data of the CUSTOMER and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to print and store the copy of the present conditions.

The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify PAGNONI of any corrections.

PAGNONI undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on do not constitute a contractual element, as they are only representative.

PAGNONI undertakes to deliver the goods within the terms indicated in the order confirmation e-mail to the CUSTOMER.

4 - Availability of products

The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before confirming the order.

Even after sending the order confirmation e-mail sent by PAGNONI, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected by eliminating the unavailable product and the CLIENT will be immediately notified via e-mail by sending the order confirmation.

It is specified that the Order may be canceled only before the shipment the goods.

If the CLIENT requests the cancellation of the order within the terms indicated above, resolving the contract, PAGNONI will refund the amount paid within 14 days from the day on which PAGNONI was informed of the customer's decision to terminate the contract.

5 - Methods of payment

Each payment by the CUSTOMER can be made only by credit cards indicated on the website, by bank transfer, by Paypal payment method or by personalized payment as agreed with PAGNONI.

In case of payment with Paypal or credit cards, the actual charge will be made when PAGNONI sends the order confirmation by e-mail.

The communications relating to the payment and the data communicated by the CUSTOMER when it is performed, take place on special protected lines. The security of payment by Credit Card is guaranteed through the use of Paypal.

6 - Prices

All sales prices of the products indicated on the website are expressed in Euro and do not include VAT; where required, the Raee contribution is included.

Shipping costs are not included in the purchase price, but are indicated and calculated at the time of the conclusion of the purchase process before the payment is made; these costs are entirely charged to the CUSTOMER.

The CUSTOMER accepts PAGNONI's right to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of order creation and indicated in the confirmation email sent by PAGNONI to the CUSTOMER.

In the event of an IT, manual, technical, or any other type of error that could result in a substantial change, not foreseen by PAGNONI, of the public sale price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.

7 - Legal guarantee of conformity

In case of receipt of products not conforming to orders or defective, the CUSTOMER has the right to the restoration without expenses of the conformity of the product by repair or replacement of the product. The CLIENT can exercise this right if and only if he reports the defect to PAGNONI within 8 days from the discovery of it and in any case no later than one year from the delivery of the goods.

PAGNONI, in case of defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the availability of the CUSTOMER.

8 - Delivery methods

The products will be delivered to the address indicated by the CUSTOMER, in the way chosen by the CLIENT himself at the time of the order, within the terms indicated in the order confirmation sent by email by PAGNONI, subject to unforeseen circumstances or unavailability.

For every order placed on the website, PAGNONI will issue an invoice for the goods shipped. The invoice is available and printable, after the order has been completed, in the "My orders" section of the "My account" space of the CUSTOMER. The invoice will contain the information provided by the CUSTOMER during the purchase process. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same.

9 - Responsibility

PAGNONI does not assume any responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are dependent on malfunctions and disruptions of the Internet, if it fails to execute the order within the time stipulated in the contract.

10 - Access to the site

The CLIENT has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of PAGNONI and are protected by the intellectual property right.

11 - Cookies

The website uses "cookies". Cookies are electronic files that record information relating to the surfing of the CUSTOMER in the site (pages consulted, date and time of consultation, etc...) and which allow PAGNONI to offer a personalized service to its customers.

PAGNONI informs the customer of the possibility to disable the creation of these files by accessing their Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

For more information click here

12 - Integrality

These General Conditions of Sale consist of the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

13 - Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Any controversy that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Court of Urbino.

General sales conditions updated to 21 December 2017